Effective Date: 29th August, 2024

Introduction

At The Soul Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://thesoulessentials.co.in/ or purchase our products.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping address, and payment details.
• Non-Personal Identification Information: Browser type, device information, IP address, and browsing actions on our website.
• Order Information: Details about products purchased, purchase date, and payment status.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders.
• Improving our website and customer experience.
• Sending you updates, promotions, and marketing communications (if you have opted in).
• Responding to your inquiries and providing customer support.
• Complying with legal obligations and resolving any disputes.

3. How We Share Your Information

We may share your information with:

• Service Providers: Third-party companies that assist us in operating our website, processing payments, and delivering products.
• Legal Authorities: If required by law or in response to legal requests.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our site, remember your preferences, and improve our services.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Phone: +91 8800484904
Email: thesoulessentials.co.in@gmail.com
Address: 101, FIRST FLOOR, H. NO. 3494/31, VISHNU GARDEN, RAJENDRA PARK, GURUGRAM, Gurgaon, Haryana, 122001