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Effective Date: 29th August, 2024

At The Soul Essentials, customer satisfaction is our priority. Please review our Refunds/Cancellations Policy to understand how we handle returns, refunds, and cancellations for purchases made through our website.

1. No Returns Policy

Due to the nature of our products, we do not accept returns. All sales of cosmetic products are final. We encourage you to carefully review your order before making a purchase.

2. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us immediately at thesoulessentials.co.in@gmail.com or +91 8800484904. If the order has not been shipped, we will cancel it and issue a full refund.
  • Shipped Orders: If your order has already been shipped, it cannot be canceled.

3. Refunds

We provide refunds only in the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 48 hours of delivery with details and photographs of the issue. We will assess the situation and, if deemed necessary, provide a replacement or refund.
  • Order Cancellation Before Shipping: If your order is canceled before it has been shipped, a full refund will be issued.

4. Refund Process

  • Processing Time: Once a refund is approved, we will process it within 5-7 working days. The refund will be credited to your original method of payment.
  • Notification: You will receive an email notification once your refund has been processed. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

5. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

  • Order number
  • Reason for the refund request
  • Photographs of the defective or damaged product (if applicable)

Our customer support team will review your request and provide instructions on how to proceed.

6. Non-Refundable Items

  • Products that have been used, altered, or are not in their original condition.
  • Orders that are canceled after the product has been shipped.
  • Products that are not defective or damaged.

7. Contact Us

If you have any questions or need assistance with a refund or cancellation, please contact us:

Phone: +91 8800484904
Email: thesoulessentials.co.in@gmail.com
Address: 101, FIRST FLOOR, H. NO. 3494/31, VISHNU GARDEN, RAJENDRA PARK, GURUGRAM, Gurgaon, Haryana, 122001